If you ask me a question that is easily Google-able or that I’ve already answered a million times you’re likely to get an Uber-like response out of me 🙂 With that being said, there are still a lot of questions that you’ll need to turn to Uber for and there are certain things that they’re very good at answering and dealing with.
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At issue is a rule that could penalize anyone who holds substantial negotiations to buy a company within two years of a tax-free spinoff.
And sometimes, drivers’ e-mails get lost in a black hole somewhere up in San Francisco never to be seen again.
Clearly these companies haven’t mastered customer service yet and that is one of the reasons why I work so hard to answer all of your questions that come in.
I will give Uber some credit though, because even though the answer isn’t usually what you want to hear, or even what you asked about, at least they respond pretty promptly these days (within 1-2 hours IME).
My good buddies at Lyft on the other hand, sometimes take up to a week to get back to me.